Frequently Asked Questions
Everything you need to know about your next favorite pair of boots.
How do HELM boots typically fit?
Most of our boots run slightly large. We generally recommend sizing down a half size from your standard sneaker or dress shoe size for the best fit.
Where are HELM boots manufactured?
Our boots are designed in Austin, Texas, and handcrafted by skilled artisans in dedicated facilities in the United States and Brazil, using premium local and imported leathers.
What is your return and exchange policy?
We offer a 30-day window for returns and exchanges. Items must be in unworn, brand-new condition with all original packaging to qualify for a full refund.
Can HELM boots be resoled?
Yes. Most of our styles feature Blake Rapid Stitch construction, which allows them to be resoled by a professional cobbler, ensuring your boots last for years to come.
How should I care for my leather boots?
We recommend regular cleaning with a damp cloth, followed by a high-quality leather conditioner every 3-6 months. Avoid direct heat sources when drying wet leather.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location.